FAQs

How can I contact Muninc Markets?

You can write to us at munincmarkets@gmail.com, where our customer service team will be happy to help you with whatever you need.

Can I change or cancel my order?

Since we aim to process orders as quickly as possible, you must request any changes or cancellations within the first 12 hours after placing your order.

Requests made after this period may be declined. Once the order is received, you can request a return to obtain a full refund, in accordance with our return policy.

What payment methods do you accept?

We accept all major credit and debit cards, including VISA, Mastercard, and AMEX, as well as payments via PayPal.

When will my order be processed?

All orders are prepared and shipped from our warehouse.

During high-demand seasons, holidays, or promotions, processing may take a little longer.

We process orders from Monday to Friday. Orders are processed within 1 to 3 business days from the date of purchase and are typically shipped the next business day after processing is complete.

Please note that we do not ship on weekends.

How long will it take for my order to arrive?

The estimated delivery time is 8 to 10 days after shipment.

Delivery times may vary slightly depending on the destination country, the carrier, and customs processes.

What happens if I don't receive my order?

If you do not receive your order within 30 days after shipment, you may request a full refund.

How can I return an item?

Please contact us at munincmarkets@gmail.com to receive instructions on the return process.

What happens if I receive a defective, incorrect, or damaged item?

Please contact us if you have received an incorrect, incomplete, defective, or damaged product.

Please include in your message:

  • Order number.

  • Photographs of the received product.

  • Photographs of the package, when necessary.

  • Any additional information related to the issue.

Our team will review your case and do everything possible to offer you a solution as soon as possible.

When will I receive my refund?

All refunds will be sent to the payment method originally used to make the purchase.

If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 to 10 business days after receiving the returned product or after the corresponding cancellation is approved.

The exact time it takes for the money to appear in your account depends on your bank or issuing institution.

If you still do not see your refund after this period, we recommend contacting your bank or credit card company directly, as there may be additional processing time before the credit appears in your account.